FLOW BY Design
Go from idea to launch - fast. We identify, design and test new concepts and brand experiences so you can scale faster than the competition.
Have an exciting idea? We specialise in identifying and conquering 'blue ocean' opportunities. We craft products that challenge the status quo.
Need help to close a gap in your user journey? We design targeted, strategically aligned, customer-centric products and brand experiences that solve customer problems at every brand touchpoint.
New ideas implemented today, means you're ready for the growth levers of tomorrow. Through research, market testing, prototyping and opportunity analysis we can help you obtain invaluable intelligence about what your customers actually want - or don't want. Informed business strategy leads to an enriched customer experience.
Already have a team? We plug in how and where you need us. Our consultants have delivered results across many different sectors. We are built for agility and dynamism and thrive in heavily regulated industries. Our specialists can lead, co-design a project, or facilitate the end-to-end design and development process with your internal teams seamlessly.
Need a solution now? We've designed and built digital products and applications that are ready to plug into your business.
Achieve product market fit from day one with customisable products that are tailored to your business and aligned with industry best practice.
Based off extensive research and testing, these are tailored for clients who want a customisable solution that is ready to go. Our 'out of the box' applications and platforms are backed by research, market tested and are ready whenever you are.
We will help you customise, test and embed them into your existing operations to ensure they deliver an enhanced brand experience. Our solutions are results focused and aimed at helping you achieve your business goals.
Our team has deep experience in the design and enhancement of how your customers experience your brand in physical environments. From interior design to architecture services, we can bring your vision to life.
We optimise and enrich the points where your customers make contact with the physical aspects of your product or service. This includes the space in which your customers interact with it, as well as how your product or service is delivered. It comes down to how your customers feel when they are using your product or engaging with your service.
We specialise in designing for the minutiae; from the smallest aspect of tactile interactions, to complex extended physical journeys. We design for all of the senses, which includes all aspects of a physical space as well as the tangible elements of your product itself.
We are obsessed with nuanced holistic design that caters to how your customer feels at the moment they make contact with your brand. We can help enrich the experience so that your customer remembers that moment for all the right reasons.
You've got question? We've got answers.
The percentage of operating costs saved through deploying AI solutions varies depending on business size and complexity. We see many businesses seeing a double benefit. Where traditional business models can see rapid increases in both cost and time savings in the immediate term; these clients then go on to enjoy increased capacity to implement growth initiatives that were previously out of reach.
Project details and business challenges will help us gauge the likely timeline you should expect to run the chosen program for. By providing detailed project requirements, success measurements (if known) and business goals we can deliver a project plan that will meet your expectations and drive business results.
It's completely your choice how we manage the ownership rights of each custom designed agent and automation. We can provide options to suit the testing, iterative design and deployment phase to ensure they are within budget while protecting your IP.
Uptime is key, we completely understand. Business needs and the critical nature of your customer experience solution will define the level of support that is required, we can work with you to define and plan for providing the level of support that is required. We can manage it for you, or transfer deep product knowledge to your in-house teams for self management.
We aren't in the business of just closing deals. We prefer to develop client relationships built on trust and value. Each program is geared toward a phase of solution design, but we can create a bespoke engagement model that works for you. Long, short, big or small - we would love to hear about your business challenge and work out a way to help.
We pride ourselves on providing the highest level of confidence in our data management and cyber security practices. We have partnered with a leading cyber security firm to ensure all levels of compliance are clearly outlined ahead of going live.
Our AICX Blueprint can be both a detailed map and diagnostic of what your internal teams can deliver, or, we can take the lead and deliver the agreed outcomes of the Blueprint. Every business is different so all our programs can be tailored to you as our client, rather than forcing you into any one templated methodology.
Absolutely! If after the Discovery Workshop you have a more detailed view of how we can work together we can create a bespoke program that suits you, your business and your detailed customer experience goals.
While AI is superior in its ability to optimise operations, provide scale through efficiency and deliver value in many other arenas we are strong believers in embedding safeguard protocols in all of our solutions. You and your designated business representatives will have the ability to choose what level of autonomy the agents ultimately have. For more information on our Client Control Protocol reach out below and tell us a bit about your project!
